Notification

The "Notifications" module in iTextPro serves as a proactive monitoring system, regularly assessing critical parameters of the application across various data points. This module is designed to trigger timely alerts to relevant stakeholders via email, ensuring prompt action and preventing potential issues from escalating.
 

Key Features:
1. Automated Monitoring:
iTextPro continuously monitors critical parameters of the application at regular intervals.
Proactive identification of potential issues before they escalate.

2. Alerts via Email:
Stakeholders receive alerts through email notifications.
Email notifications are sent in advance, allowing stakeholders to take preventive measures.

3. Custom Template Management:
The module supports customizable alert templates.
Users can manage and tailor notification templates according to their specific requirements.

4. System Variables Integration:
Custom templates can include relevant system variables.
Personalized communication through dynamically updated system information.

5. Usage Guidelines:
Template Management:
Customize alert templates to suit specific communication needs.
Incorporate relevant system variables for dynamic and context-aware notifications.

6. Stakeholder Engagement:
Ensure that concerned stakeholders are configured to receive notifications.
Verify that email settings are correctly configured for seamless communication.

7. Benefits:
The "Notifications" module enhances the overall reliability and stability of the iTextPro application by providing a proactive mechanism for issue detection and alerting. Customizable templates and system variables enable personalized and informative communication tailored to the unique needs of the organization.

By leveraging the capabilities of the "Notifications" module, users can stay ahead of potential challenges, fostering a proactive and responsive approach to application management. 

NOTE: SMTP details are mandatory for Admin as well as for reseller accounts to trigger emails.
 
Let’s understand each iTextPRO notification event briefly.

Aggregate Reporting Failure:
Triggered when the aggregate reporting service encounters an unknown failure.
 
 

Approval Notification:
Sent upon admin approval of Sender ID and template requests.
 

Approval Request Notification:
Triggered when a reseller/user initiates a Sender ID or template approval request.
  

Change Password:
Sent when a user successfully changes their password.

 

Credit Notification:
Alerted when a user's available balance falls below the credit threshold.
 

Credit Transfer:
Triggered upon the addition of balance to a user account by the user or resellers.
 

Email Post:
Sent upon receiving an incoming message (MO) when MO email forwarding is active.

Esme Blacklist:
Alerted when an ESME account is blacklisted due to spamming.


Failover Gateway:
Triggered when automatic message switching occurs due to a primary gateway outage.
 
 

Forgot Password:
Sent when there is a request to change the login account password.
 

Gateway Blacklisted:
Alerted when an SMPP vendor gateway/route is blacklisted after failed bind attempts.

Gateway Price Expiry:
Triggered when a route with an expired rate is detected.
 

Job Disapproved Notification:
Sent when a sender ID or template request is disapproved by the admin/reseller.
 
Message Queue:
Triggered when the vendor gateway queue breaches the threshold limit.
 

New Account by Admin:
Sent when a new user is added from administration or signs up.
 
New Account by Reseller:
Sent to reseller users when a reseller adds a new user or a new user signs up.

New User Email Verification:
Triggered for new users signing up for email verification.
 

OTP:
Sent for OTP verification during user logins.
  

Service Status:
Alerted when a demon/service is automatically recovered.
 
Service Stopped:
Triggered when a demon/service is intentionally stopped.
 

Spam Detection:
Alerted when SPAM content is detected.
 

User Selling Update:
Sent when the customer selling price is updated by the parent account.
 

 These notifications cover a wide range of events, providing comprehensive insights and timely alerts to ensure efficient monitoring and management of the iTextPRO platform.