Reporting

iTextPRO Reporting Module Overview

The iTextPRO Reporting Module plays a crucial role in evaluating the precision and promptness of SMS traffic. Key features and functionalities include:

1. Delivery Reports Engine:
Utilizes a sophisticated caching mechanism for 100% Delivery Receipt (DLR) capture.
Enables comprehensive status-wise reporting, providing in-depth information on message delivery.

2. Synchronization with Routing Engine:
Invisible synchronization between the routing engine and the iTextPRO Delivery Report engine.
Facilitates adaptive routing based on Quality of Service (QoS) for optimal performance and efficient message delivery.

3. QoS-Driven Adaptive Routing:
Dynamic routing adjustments based on real-time Quality of Service metrics.
Ensures maximum performance and effectiveness in delivering SMS messages.

4. Accurate and Timely Assessment:
Enables administrators to assess the accuracy and timeliness of SMS traffic.
Provides detailed insights into the performance of SMS messages through comprehensive reporting.

5. The integration of these features ensures that iTextPRO delivers not only reliable reporting capabilities but also aligns routing decisions with the Quality of Service metrics. This synergy contributes to enhanced performance, effective message delivery, and a deeper understanding of the SMS traffic landscape.

Live Web Traffic Report

The Live Web Traffic Report in iTextPRO offers real-time insights into SMS traffic transmitted through the web interface. Key features of this reporting tool include:

1. Real-time SMS Traffic Monitoring:
Provides a live display of SMS traffic originating from the web interface.
Allows users to monitor the flow of SMS messages in real-time.

2. Top 10 Senders:
Offers a list of the Top 10 senders based on traffic consumption.
Enables users to identify and assess the most active contributors to SMS traffic.

3. Current Account Balances:
Displays the current account balance for each user in the base currency.
Provides users with up-to-date information on their account balances.

4. Hierarchical Structures:
Presents the hierarchical structures of parent accounts linked to the user's account.
Offers a clear visualization of the relationships between different accounts.

5. Comprehensive Information:
Ensures users have access to complete information about SMS traffic, sender activity, account balances, and account relationships.
Facilitates a holistic understanding of the SMS traffic landscape.

6. The Live Web Traffic Report enhances user visibility into real-time SMS activities, sender behavior, and account dynamics. It is a valuable tool for monitoring, analysis, and decision-making within the iTextPRO platform.

Gateway Queue 

 
In iTextPRO, efficient management of SMS traffic is a priority. Here's how the platform handles SMS traffic and provides essential insights:

Traffic Accumulation and Queue Management:
iTextPRO collects SMS traffic from various user interfaces.
The accumulated traffic is queued for submission to the vendor gateway.
Users can check the queue count for each vendor gateway to gauge the volume of pending traffic.
Queue information is dynamic and can be refreshed to display the most recent count.

Visibility into Vendor Gateway Sessions:
iTextPRO offers visibility into connected and active sessions of the vendor gateway.
Users can monitor the status of active connections in real-time.
No active connections in the sessions area may indicate a network outage, signaling potential connectivity issues.

Dynamic Information Updates:
All information related to SMS traffic, queue counts, and gateway sessions is dynamic.
Users can refresh the data to obtain the latest and most accurate information.
Real-time updates ensure users have current insights into the status of SMS traffic and gateway connectivity.

Network Outage Alert:
Absence of active connections in the sessions area can serve as an alert for a network outage.
iTextPRO provides visibility into potential connectivity problems, allowing users to take timely actions.

iTextPRO's SMS Traffic Management features aim to provide users with real-time information, enabling effective monitoring and proactive measures for network-related issues.

User Sent Report 

iTextPRO's Sent Reports feature provides detailed insights into successfully submitted SMS traffic, including delivery status and relevant details. Here's an overview:

1. User-Focused Search:
Users can input a specific login into the search box to access delivery records for a particular user.
Choose the desired date period to narrow down the search and retrieve relevant information.

2. Key Delivery Record Details:
Date of Submission: Indicates when the user sent the message to iTextPRO.
Mobile Number: Destination address for the targeted campaign.
Sender id: Originator Address or Source Address used for the campaign.
Message: Body of the message sent by the user.
Status: Delivery report received by the vendor gateway.
SMS Cost: SMS cost price for the user, visible in the base currency.
Gateway Id: Identifies the vendor gateway to which the message is routed based on configured routing.
Error code: Error code received by the vendor gateway.

3. Quick Access and Recommendations:
For quicker results, selecting a shorter date range is recommended.

4. Detailed Message Information:
Clicking on the message content reveals additional details, including:

5. Message-Id: Provided by the Gateway Provider/Vendor upon acknowledgment. In DLR compensation, the message-id includes the prefix MR.

6. Alias Message-Id: System generated message-id.

7. View Message Link:
Users can click the "view message" link to display the message content in the actual format sent by the user.

iTextPRO's Sent Reports feature empowers users with comprehensive insights into SMS traffic, enabling them to track deliveries, troubleshoot issues, and review message details effortlessly.

User Sent Counts:
iTextPRO's Sent Count feature provides a message status-wise count for a single user, facilitating comprehensive tracking. Here's how to use this feature:

User-Specific Search:
Input the desired username into the search box.
Select the required date range to access the user's message status-wise count report.

DLR Compensation Note:
The total consumption count displayed does not include the DLR compensation count.

Monthly Summary Display:
Choosing a month will display the total SMS count by default.
A hyperlink is provided, allowing users to drill down into more detailed date-wise summary statistics for that month.

Time Zone Consideration:
The message status-wise count visible is based on the user's time zone.

With iTextPRO's Sent Count feature, users can easily monitor message status, assess performance, and delve into detailed statistics for a more nuanced understanding of SMS traffic.

Download Report:
 
iTextPRO offers a convenient option to download user SMS reports in Excel format. 

Here's a step-by-step guide on how to make a download request:

1. Accessing Download Request:
Navigate to the iTextPRO platform.
Locate the "Download Report" option.

2. Initiating Download Request:
Click on the "Request Report" option.
A pop-up page will appear for entering download details.

3. Entering Download Details:
Report Title: Provide a user-friendly name for the report.
Username: Specify the username of the user account for the report.
Date Range: Define the period for the report. Note that a longer date range may take more time to process.
Sender ID (Optional): Include a specific sender ID if needed.

4. Tracking Download Requests:
Upon submitting the request, iTextPRO displays a list of existing download requests along with their current status.

Users can track the progress of their download requests.

5. Downloading Completed Reports:
Once the report status indicates completion, users can download it by clicking the download button.

With iTextPRO's Download Report feature, users can efficiently request, track, and download user-specific SMS reports for comprehensive analysis.

ESME Reporting – Sent Count:
 
iTextPRO provides an ESME Sent Count feature to display a comprehensive message status-wise count for each ESME account within a given user. Here's a guide on how to utilize this feature:

1. Accessing ESME Sent Count:
Log in to the iTextPRO platform.
Locate the "ESME Sent Count" section.

2. Viewing ESME Report:
Enter the username in the search box.
Choose the desired date range interval to view the ESME report.

3. Understanding ESME Sent Count:
The report shows the message status-wise count for each ESME account.

Note that the DLR compensation count is not included in the total usage count.

4. Monthly Summary:
If a specific month is selected, iTextPRO displays the total SMS count for that month.
A hyperlink is provided to access more detailed date-wise summary statistics for the chosen month.

By utilizing the ESME Sent Count feature, users can gain insights into message status-wise counts for ESME accounts, facilitating a detailed analysis of SMS traffic.

Business Insights:
 
iTextPRO goes beyond data collection, leveraging a robust data profiling algorithm and profiling engine to deliver actionable business insights. Here's how iTextPRO transforms raw data into valuable insights for partners and vendor gateways:

1. Data Profiling Algorithm:
iTextPRO employs a powerful data profiling algorithm.
This algorithm captures and analyzes diverse data points related to SMS traffic.

2. Profiling Engine:
The captured data points are processed by a sophisticated profiling engine.
The profiling engine transforms raw data into structured information.

3. Detailed Reports:
iTextPRO generates detailed and drill-down reports based on the profiled data.
These reports provide comprehensive insights into various aspects of SMS traffic.

4. Empowering Users:
Business insights derived from the profiling process empower users.
Users can make informed decisions and derive maximum value from the collected data.

5. Actionable Intelligence:
The goal is to provide actionable intelligence rather than overwhelming users with raw data.
Insights are presented in a format that enables swift decision-making.

6. For Partners and Vendors:
Business insights are tailored for both partners and vendor gateways.

Each party can access relevant reports to optimize their operations.

With iTextPRO's focus on transforming data into actionable insights, users can navigate through a wealth of information to enhance their SMS management strategies and achieve better outcomes.

Top 10 Senders: 

iTextPRO facilitates the identification of the top 10 users who have executed a significant number of campaigns within the last 7 days. This feature is instrumental in recognizing highly engaged users in SMS campaigns. Here's an overview:

1. Accessible Records:
In iTextPRO, you have access to records highlighting the top 10 users.
These users stand out due to their substantial engagement in SMS campaigns.

2. Time Frame:
The evaluation is based on the activities within the last 7 days.
This timeframe provides a recent snapshot of user engagement.

3. Premium User Recognition:
Identification of top senders assists in recognizing premium users.
Premium users are those actively regularly involved in executing large SMS campaigns.

4. SMS Counts:
The displayed SMS counts indicate the volume of campaigns executed by each user.
This count is based on the time zone of the admin account.

5. Time Zone Consideration:
It's important to note that the time zone of the admin account influences the displayed SMS counts.
The counts may not reflect the current date but offer insights within the specified timeframe.

Overall, the Top 10 Senders feature in iTextPRO provides valuable insights into user engagement, helping administrators identify and acknowledge users contributing significantly to SMS campaigns
 
 

Gateway Status Report:
 
iTextPRO offers a comprehensive Gateway Status Report, enabling users to effortlessly assess and compare the performance of various vendor gateways. Here's an overview of the performance categories:

1. Best Performing:
Vendor gateways achieving a delivery percentage of over 80% are labeled as the best-performing.
This category signifies exceptional delivery performance.

2. Good Performing:
Gateways with a delivery percentage exceeding 60% fall into the good-performing category.
This indicates a commendable level of delivery performance.

3. Average Performing:
Vendor gateways with a delivery percentage surpassing 40% are categorized as average performing.
This category represents a moderate level of delivery performance.

4. Accessing the Gateway Status Report in iTextPRO:
Enter the vendor gateway name in the search box.
Choose the desired date range for the report.
Upon submitting the search, iTextPRO generates a detailed report, providing insights into the selected gateway's performance within the specified timeframe.

Important Note: The message status-wise count in the report aligns with the user's time zone.

The Gateway Status Report is a valuable tool for administrators to make informed decisions and optimize their SMS delivery strategies based on the performance of different vendor gateways.

Status Wise Report:
 
iTextPRO offers a robust reporting module, allowing users to access detailed vendor and user-wise reports essential for effective billing and performance analysis.

1. Vendor Wise Traffic:
Displays vendor-wise traffic based on the time zone of each vendor gateway.
Counts include actual messages submitted, excluding DLR compensation SMS counts.
Report provides insights into delivery status and performance per vendor gateway.

Key Metrics: SP (Selling Price), CP (Cost Price), Margin (SP-CP).

2. Country-wise Vendor Traffic:
Allows selection of date range for SMS counts submitted to each country.
Drill-down option reveals vendor gateway names and detailed SMS traffic information.
Provides deeper analysis of SMS traffic patterns within a specific country and network.

3. Partner Wise Traffic:
Showcases partner-wise traffic based on each user's time zone.
Report offers insights into SMS traffic and delivery status for each partner.
Drill-down view reveals countries and specific networks associated with a username.

4. Country Wise Partner Traffic:
Provides a detailed report on SMS counts submitted to each country by partners.
Categorized by message status for comprehensive analysis.
Drill-down view offers insights into messaging activity across different countries and networks.

Additional Information:
All reports can be downloaded in various Excel formats.
Customizable display allows users to show or hide specific columns for tailored analysis.
Reports provide valuable data for billing, performance assessment, and strategic decision-making.
Flexibility to adjust reports based on specific preferences enhances usability and efficiency.
These reporting features empower users to derive meaningful insights, optimize SMS delivery strategies, and ensure efficient billing processes within iTextPRO.

View Alerts: 

The View Alerts function in iTextPRO provides a comprehensive list of alerts issued to users and admin, offering insights into various notification events. Each alert is accompanied by a detailed description available in the notification module, enabling users to stay informed and take appropriate actions.

Key Features:

1. Alert List:
Displays a list of alerts issued to both administrators and users.
Alerts cover a range of notification events for enhanced situational awareness.

2. Thorough Descriptions:
Each alert is accompanied by a detailed description.
Descriptions provide valuable information about the nature and context of the alert.

3. Event Notification:
Alerts are issued in response to various events within the iTextPRO system.
Users can review the alert list to stay informed about key occurrences.

4. Actionable Insights:
Users can take appropriate actions based on the insights provided in the alerts.
Alerts serve as notifications for events that may require attention or follow-up actions.

User Benefits:

1. Enhanced Awareness:
Users gain awareness of critical events and activities within the iTextPRO system.

2. Proactive Response:
Thorough descriptions empower users to proactively respond to alerts.

3. Efficient Issue Resolution:
Alerts facilitate prompt issue resolution and decision-making.

4. Improved Communication:
Notifications ensure effective communication of important system events.

Overall, the View Alerts feature in iTextPRO contributes to a proactive and informed user experience, allowing for timely responses and efficient management of system events.